Faben Support

How can we help?

Faben is a travel companion — a guide that travels with you. Here are answers to the most common questions. If you don't see yours, email hello@faben.co.il and a human will reply.

Last updated: June 1, 2026

Response time. We aim to reply within 1–2 business days. We are a small team — Ohad and Or, two founders — so please don't expect 24-hour turnaround on weekends or holidays.

Getting started

How do I start?
  1. Open the Faben app.
  2. Pick a character — Faben (cyan) or Fabat (pink). It just sets the in-app color theme.
  3. Set your goal and vibes for the trip you have in mind.
  4. You'll land on Home.
  5. From Home, tap to chat with Faben, or start building a trip plan.

You don't need to sign in to use any of this.

What is Faben?

Faben is a travel AI you can ask travel questions, and use to plan a trip day by day, then live it through Trip Mode while you're on the ground.

It's a companion, not a booking engine — Faben doesn't sell flights, hotels, restaurants, or tickets.

Faben uses online services to fetch place data and AI responses, so it needs an internet connection to work.

Faben AI can be wrong. The AI is helpful for ideas, suggestions, and orientation, but it can be confidently incorrect — especially for anything time-sensitive. Always double-check these against an official source before you act:
  • Opening hours and closures — places change hours, close for holidays, or shut permanently.
  • Visa rules and border requirements — these change frequently and depend on your nationality.
  • Prices, tickets, and transport schedules — fares, availability, and timetables can be out of date.
Why is it called Faben? Is there a Fabat?

Faben and Fabat are the app's mascot characters. Faben is the cyan one, Fabat is the pink one. Picking one during the intro just sets the in-app color theme — they behave identically. You can pick either.

Account & data

Do I need to sign in?

No. The first time you open Faben, the app creates an anonymous device account in the background so your trips and chats can be saved.

Sign in with Apple is optional — it's only there if you want your data to follow you when you switch devices or reinstall the app.

Can I use it offline?

No. Faben needs an internet connection — the app uses online services to fetch place data and AI responses. We don't currently support an offline mode.

Where is my data stored?

On our servers, encrypted in transit and at rest. For the full picture — what we store, who processes it, and how long we keep it — see the privacy policy.

How do I delete my data?

Email hello@faben.co.il from any address and tell us you'd like your data deleted. We'll confirm receipt and complete deletion within 30 days.

If you signed in with Apple, mention that so we can also clear that link.

Bugs, feedback & safety

How do I report a bug or crash?

Email hello@faben.co.il. The more detail the better — device model, iOS version, and what you were doing right before it broke.

How do I suggest a feature?

We read every suggestion. Send it to hello@faben.co.il.

I have a concern about something Faben said.

Please email hello@faben.co.il. If you can, include a screenshot of the message and roughly when it happened. We review every safety report.

Troubleshooting

Location isn't working

On your iPhone, open Settings → Privacy & Security → Location Services → Faben and set it to "While Using the App". Then reopen Faben.

Faben isn't replying
  1. Check your internet connection (Wi-Fi or cellular).
  2. Close Faben fully and reopen it.
  3. If it's still stuck, email hello@faben.co.il and we'll look into it.
The app crashes

Email hello@faben.co.il with:

  • your device model (e.g. iPhone 14),
  • your iOS version (Settings → General → About → iOS Version),
  • what you tapped just before it crashed.

That trio is usually enough for us to reproduce and fix it.

Contact

All topics — general, bugs, privacy & data deletion, safety, legal
hello@faben.co.il (we read all mail at this address)